Return & Exchange Policy | The Cowboy Shop Store Roopville, GA
Return & Exchange Policy | The Cowboy Shop
We understand that sometimes a return or exchange is necessary to get the right fit. We want to process your return or exchange as quickly and smoothly as possible. To ensure a seamless process, please review our policy guidelines below before sending your item back.
Return & Exchange Policy Guidelines
Condition Requirements: Product must not show ANY evidence of wear or alteration (e.g., dirty or washed) and must be returned with all original tags attached. Products showing any sign of wear or alteration will only be returned to the customer at their expense.
Boot Fitting Tip: To ensure that your boots don't show any signs of wear, be sure to walk only on carpeted areas until you are sure they fit properly. Avoid any kind of hard flooring as it may scuff the soles of the boots and make them non-returnable.
Return Window: Items must be returned within 14 days of the date received.
Holiday Return Extension: Items purchased as gifts between Nov 1 and Dec 31 may be returned up to Jan 20. We must receive the item on or before Jan 20.
Non-Refundable Items: Cologne and fragrances are strictly non-refundable.
How to Process Your Return or Exchange
1. Obtain an Authorization Number: Complete the Return/Exchange form that was included with your shipment by calling us for a return authorization number at (770) 854-6913 emailing us at contact@TheCowboyShop.store.
2. Complete & Include the Form: Returns or exchanges lacking a Return/Exchange form or authorization number will not be accepted by our return department and will be returned to the customer at their expense.
3. Packaging Requirements: Make sure the product is in its original packaging (e.g., boot box) and place it in its original shipping box. Please re-wrap the box with plastic or paper before applying the shipping label.
4. Important Note on Boot Boxes: Boot boxes may not be returned with tape or any shipping labels attached directly to them. Doing so damages the packaging and will result in a $5.00 damage fee being deducted from your refund.
---
Fees, Shipping & Processing Times
* **Restocking & Shipping Fees:** There will be a **15% restocking fee** on returned items. Exchanges will incur additional shipping charges to send out replacement items.
* **Backordered Items:** If you have previously agreed to wait on a backordered item and then decide you no longer want the item, a **$10.00 fee** will be assessed for fees incurred due to processing your refund.
* **Return Carrier:** The shipping carrier you choose to return your package is your choice; however, we strongly recommend you send back your package through a carrier that allows you to track your returning package.
* **Processing Time:** Please allow **1 to 2 weeks** for your return or exchange to be processed. As soon as your return or exchange is received and processed, you will receive an email confirmation.
Questions About Your Return?
The Cowboy Shop
938 US-27 C, Roopville, GA 30170
Phone:** (770) 854-6913
Email: contact@TheCowboyShop.store
